Customer Experience

Customer Service Representative (KSA Experience Mandatory))

Riyadh, Riyadh Province
Work Type: Full Time

About us

Udrive is UAE's leading pay-per-minute car-sharing service provider. Udrive began its journey 4 years ago to provide commuters with an innovative self-drive mobility solution to bridge the gap in the transportation industry in the MENAT region.

Office Location: UAE and KSA

www.udrive.ae


Key Responsibilities and Duties: 

  • Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the service
  • Responding efficiently and accurately to customers, providing possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information, and pacifying angry clients, as needed.
  • Take ownership of customers' issues and follow problems through to resolution.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls


Skills 

  • Tech Savvy (Helpdesk ticketing system, reporting system, CRM system) experience preferred
  • Ability to work under pressure, must be adaptable,
  • Teamwork skills, Interpersonal skills.
  • Solid sales and negotiation skills
  • Innovative mindset and high EQ
  • Grit and a can-do attitude


Requirements

  • University Degree in Business, Communications or Marketing discipline preferred.
  • Experience in the Mobility/Transportation industry is highly desirable
  • Fluent in  Reading writing and speaking in Arabic and English is MUST
  • The position is based in Saudi Arabia. Candidate must have full knowledge of the local transportation rules and must be familiar about the locations in KSA.
  • 3 years of Call center or customer service experience is a MUST
  • Should be able to work in rotational shifts (morning, evening and night)
  • Should be able to work from home if required and have flexible approach to shits


What's in it for you?

  • Full-time employment visa
  • Salary will be discussed at the time of interview
  • 30% employee discount
  • Annual ticket allowance
  • Health insurance
  • Opportunity to be a part of the most recognized brand in UAE
  • Opportunities for professional growth if you have what it takes to be a leader

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