Administration

Customer Service Representative-Udrive

Dubai   |   Full Time

Designation: Customer Service Representative



About us

Udrive is UAE’s leading pay-per-minute car-sharing service provider. Udrive began its journey 4 years ago to provide the average commuter an innovative self-drive mobility solution and bridge a gap in the transportation industry in the MENAT region.


Responsibilities


  • Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the service
  • Responding efficiently and accurately to customers, providing possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and pacifying angry clients, as needed.
  • Take ownership of customers issues and follow problems through to resolution
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Mention ‘Udrive CS Rockstar’ in the subject line while sending us you CV and highlight three grammatical errors in this document
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Proactive outreach and ability to promote B2B product offerings
  • work closely with the CX product team to help outline customer journey, user flows, features, bugs, etc)


Skills Needed

  • Effective Communication Skills (Both written and verbal)
  • Arabic would be a huge plus
  • Tech Savvy (Helpdesk ticketing system, reporting system, CRM system
  • Solid Sales, negotiation Skills
  • Innovative mindset and high EQ
  • Grit and a can-do attitude


Requirements

  • University Degree in Business, Communications, and Marketing discipline
  • Experience in the mobility/Transportation industry
  • 3 years of Call center or customer service experience is a MUST
  • Should be able to work in evening or night shifts
  • Should be able to work in a cross-functional environment and connect the dots.


What's in it for you?

  • Be a part of a leading and exciting mobility start-up in the MENA region
  • Work Visa, Annual Leave, Medical insurance
  • Special discount for using our cars and other work perks
  • Opportunity to grow into adjacent roles and/or leadership roles if you've got what it takes to excel.
  • Being a part of a fun and a meritocratic organization

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