Customer Experience

Customer Service Representative

Dubai
Work Type: Full Time

About us

Udrive is UAE's leading pay-per-minute car-sharing service provider. Udrive began its journey 4 years ago to provide commuters with an innovative self-drive mobility solution to bridge the gap in the transportation industry in the MENAT region. 

Office Location: Dubai Internet City, Dubai UAE

www.udrive.ae 


Apply directly by clicking here

https://udrive.freshteam.com/jobs 


Key Responsibilities and Duties: 

Customer Service & phone skills 

  • Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the service. 
  • Responding to all tickets received through chats, calls, emails, in-person, social media etc based on the SLA set. 
  • Responding efficiently and accurately to customers, providing possible solutions, and ensuring that customers feel supported and valued.  
  • Follow communication procedures, guidelines and policies and suggest improvement to team leaders. 
  • Act as a point of contact between field staff and customers to assist customers in emergency situations 
  • Document all call information according to standard operating procedures  

Resolutions and escalations 

  • Take ownership of customers issues and follow problems through to resolution  
  • Escalating queries and concerns via an immediate report to the supervisor/manager including any critical system/app failures. 
  • Must be Keen to learn new market technology and general know-how of mobility industry
  • Proactive outreach and ability to promote B2B product offerings  
  • Providing feedback to the team leader to help outline customer journey, user flows, features, bugs, etc)  
  • Coordination with operations team including Operations Executive, driver’s, team lead etc for better service on time to the Customers 
  • Co-ordinating with operations and finance and other relevant departments to find appropriate solutions to customer queries 

Requirement: 

  • Diploma or University Degree in Business, Communications, and Marketing discipline 
  • Should be able to work in Morning, Evening & Night on a rotational basis 
  • Should be able to work 6 days a week,
  • Experience in the mobility/Transportation industry/ e-commerce, healthcare, F&B 
  • 2 years of Call centre or customer service experience is preffered
  • Arabic is mandatory  
  • Tech Savvy (Basic system and software know-how, Helpdesk ticketing system, reporting system, CRM system) 

Soft Skills 

  • Solid Sales, negotiation Skills  
  • Innovative mindset and high EQ  
  • Grit and a can-do attitude  
  • Analytical and Critical Thinking ability 
  • Must have attention to detail and a proactive approach to support. 


What's in it for you?

  • Full-time employment visa
  • Salary 4000 AED per month all-inclusive
  • 30% employee discount
  • 1 Work from home day
  • Annual ticket allowance  
  • Health insurance 
  • Oppertunity to be a part of the most recognized brand in UAE
  • Oppertunities for professional growth if you have what it takes to be a leader


How soon can you join?:
Immediately
 

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